GTMCat subscriptions are billed by our merchant of record, Dodo Payments, who appears on your statement and handles the transaction and any applicable taxes.
Try before you pay
Every plan starts with a 3-day free trial — no credit card required. We encourage you to use the trial to decide if GTMCat fits before you ever pay, which is the best way to avoid needing a refund.
Cancelling
You can cancel anytime from Settings → Plan in the app. Cancellation:
- stops all future renewals, and
- keeps your access until the end of the current paid period (we don't cut you off mid-cycle).
After your paid period ends you drop to the free tier; your data is retained per the Privacy Policy, and you can export or delete it anytime.
Refunds
- Monthly plans are generally non-refundable for the current period once it has started, because you keep access for the full period after cancelling.
- If you were charged in error, charged after cancelling, or hit a billing problem, email us within 14 days of the charge and we'll make it right — including a full refund where warranted.
- We handle refund requests case-by-case in good faith, and always where required by law.
How to request a refund
Email support@gtmcat.xyz from your account email with the charge date and the reason. We reply within 1–2 business days. Approved refunds are issued to your original payment method via Dodo Payments (timing depends on your bank/card issuer).
Chargebacks
If something's wrong, please contact us first — we can almost always resolve it faster than a chargeback, and a chargeback may suspend your account while it's investigated.
Contact
Questions: support@gtmcat.xyz.